Privacy Policy
At Urban Rivaj, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and how we keep it safe. By using our website, you agree to the practices described below.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Personal details: Name, email address, phone number, and delivery address
- Order information: Products purchased, order value, payment method, and order history
- Device and browsing data: IP address, browser type, pages visited, and time spent on the site (collected via cookies)
- Communications: Any messages or queries you send us via email, WhatsApp, or our contact form
2. How We Use Your Information
We use your information for the following purposes only:
- To process and fulfil your orders
- To send order confirmations, shipping updates, and delivery notifications
- To respond to your queries and provide customer support
- To improve our website, products, and services
- To send you marketing updates (only if you opt in, you can unsubscribe at any time)
- To comply with legal obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We only share your data with:
- Courier partners — to deliver your order (name, address, and phone number only)
- Payment processors — to securely handle your transactions
- Website platform providers — such as WordPress and WooCommerce for store operations
All third parties we work with are required to handle your data securely and only use it for the specific purpose shared.
4. Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us remember your cart, understand how visitors use our site, and show you relevant content.
You can choose to disable cookies in your browser settings. However, some features of the website (such as the shopping cart) may not function correctly without them.
5. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption on all pages of our website. While we take every reasonable precaution, no method of data transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate data
- Request deletion of your personal data (subject to legal requirements)
- Opt out of marketing communications at any time
To exercise any of these rights, contact us at hello@urbanrivaj.com.
7. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.
8. Third-Party Links
Our website may contain links to third-party websites (such as our social media pages or courier tracking portals). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before sharing any personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to us:
- Email: hello@urbanrivaj.com
- WhatsApp: +92 XXX XXX XXXX
- Instagram: @urbanrivaj