FAQ
Got Questions? We Got Answers.
Orders & Payment
Do you offer Cash on Delivery (COD)?
Yes! COD is available across Pakistan. You pay when your order arrives at your door, no advance payment needed.
What payment methods do you accept?
We accept Cash on Delivery (COD), JazzCash, Easypaisa, and debit/credit cards via our secure checkout. More options may be added over time.
Can I change or cancel my order after placing it?
You can request changes or cancellations within 12 hours of placing your order by contacting us on WhatsApp. Once the order is dispatched, it cannot be cancelled.
Is it safe to order online from Urban Rivaj?
Absolutely. Our website uses SSL encryption to protect your personal data. We never store your payment details. If you’re still unsure, just use COD pay only when you receive your order.
Shipping & Delivery
How long does delivery take?
Standard delivery takes 3–5 working days across Pakistan. Major cities like Karachi, Lahore, and Islamabad typically receive orders within 2–3 days.
Do you deliver to all cities in Pakistan?
Yes, we deliver nationwide — including smaller cities and towns. If you’re unsure about your area, feel free to WhatsApp us before placing your order.
How much does shipping cost?
Shipping is free on orders above PKR 2,500. For orders below that, a flat shipping fee applies at checkout.
How do I track my order?
Once your order is dispatched, you’ll receive a tracking number via SMS or WhatsApp. You can use this to track your parcel through our courier partner’s website.
Products
Are the sunglasses UV protected?
Yes. All Urban Rivaj sunglasses come with UV400 protection, blocking 100% of UVA and UVB rays. This is clearly mentioned on each product page.
How do I know which frame size to choose?
Each product listing includes a frame size guide (Small / Medium / Large). As a general rule: if you have a broader face, go one size up. Still unsure? WhatsApp us a photo and we’ll help you pick!
Are the products in stock when listed?
Yes, we only show items that are currently in stock. If a product goes out of stock, it will be marked accordingly. You can request a restock notification by emailing us.
Do you restock sold-out items?
Popular styles are usually restocked. Follow us on Instagram @urbanrivaj or subscribe to our newsletter to get notified first when a favourite comes back.
Returns & Exchanges
Can I return or exchange my order?
Yes. We offer a 7-day return and exchange policy. Items must be unused, in original packaging, and in the same condition as received. See our full Returns Policy for details.
What if my order arrives damaged?
We’re sorry if that happens! Please take an unboxing video when opening your parcel and share it with us on WhatsApp within 48 hours of delivery. We’ll replace or refund your order immediately.
How long does a refund take?
Once we receive your returned item, refunds are processed within 3–5 business days. For COD orders, we refund via JazzCash or Easypaisa. For card payments, refunds go back to the original payment method.